Articles on: Invoice Content

How to add shipping information on invoices

The Shipping information section in the Visual Editor lets you control whether the shipping address, customer email, and customer phone number appear on your invoice. The shipping address block is one of the most prominent sections on the invoice — it shows the recipient's full delivery address pulled directly from the Shopify order. You can also include the customer's email and phone number below the address for easy reference.

Open the Shipping information section

Open the Invoice Falcon app from your Shopify Admin.
Click Templates in the left navigation menu.
Click on the template you want to customize (or click Edit on the template row).
Scroll to the Visual editor section and click the Open visual editor button.
In the left panel, click the Shipping information section to expand it.

Available shipping information fields

Each field has a checkbox to toggle it on or off. Check or uncheck the fields you need, then click Save changes.

Shipping address

Displays the full delivery address on the invoice, including:
Recipient name
Company name (if provided)
Address line 1 and line 2
City and province/state
Country and postal/ZIP code
Customer tax/VAT number (if available on the address)
The section heading automatically adapts based on the order — it shows SHIPPING ADDRESS when a shipping address exists, or BILLING ADDRESS if only a billing address is available.
On by default.

Customer email

Displays the customer's email address below the shipping address (e.g., "russel.winfield@example.com").
The email is pulled from the customer record on the Shopify order.
Useful for invoices sent as PDF attachments, so the recipient can verify which account the invoice belongs to.
On by default.

Customer phone

Displays the customer's phone number below the shipping address (e.g., "(099) 555-666").
The phone number comes from the shipping address on the Shopify order.
Helpful for delivery-related invoices where a contact number is important for the courier or recipient.
On by default.

Tip: For B2B invoices, keep all three fields enabled so the invoice contains full contact details. For consumer-facing invoices where privacy is a concern, you may want to disable the customer email and phone.

Enable or disable shipping information fields

In the Shipping information section, check or uncheck the fields you want to show or hide.
Review the live preview on the right — the shipping address block updates immediately.
Click Save at the top of the Visual Editor.

Note: If you disable the Shipping address checkbox, the entire shipping/delivery address block is hidden from the invoice — including the customer email and phone, since they are displayed within that block. Keep Shipping address enabled if you want to show the email or phone.

How the shipping address is determined

Invoice Falcon automatically selects the most appropriate address to display:

If the Shopify order has a shipping address, it is used and the heading shows SHIPPING ADDRESS.
If the order has no shipping address (e.g., a digital product order), the billing address is used instead and the heading shows BILLING ADDRESS.
This selection happens automatically — you do not need to configure anything.

Known limitations

Address data comes from Shopify — the shipping address is pulled directly from the Shopify order. You cannot manually edit or override the address from within Invoice Falcon.
Customer email comes from the customer record — the email shown is the customer's email from Shopify, not from the shipping address. If the customer email is blank in Shopify, nothing is displayed.
Phone comes from the shipping address — the phone number is pulled from the shipping address on the order, not the customer record. If no phone number was provided at checkout, nothing is shown.
No partial address display — you cannot selectively hide individual address fields (e.g., show city but hide province) from the Visual Editor. The shipping address is displayed as a complete block. To customize individual fields, use the Code Editor.
Settings are per-template — shipping information settings are saved independently for each template.
Previously generated PDFs are not affected — changes only apply to invoices generated after saving.

Troubleshooting

Symptom	Likely Cause	Fix
Shipping address is blank	The Shopify order has no shipping or billing address (e.g., draft order without an address)	Add an address to the order in Shopify Admin, then regenerate the invoice
Heading says "Billing Address" instead of "Shipping Address"	The order has no shipping address, so the billing address is used as a fallback	This is expected behavior. Add a shipping address to the order in Shopify if you need it to say "Shipping Address"
Customer email not showing	The customer record on the Shopify order has no email	Add an email to the customer in Shopify Admin (Customers → select customer → add email)
Customer phone not showing	The shipping address on the order has no phone number	This is expected. The phone number must be provided on the shipping address at checkout
Email and phone hidden even though checkboxes are enabled	The Shipping address checkbox is disabled	Enable the Shipping address checkbox — email and phone are displayed within the address block

FAQs

Q: Can I show both the shipping and billing address on the same invoice?
A: The Shipping information section shows the delivery address (shipping or billing fallback). The Payment information section has a separate Payment address checkbox that shows the billing address. Enable both to display both addresses on the invoice.

Q: Why does the heading sometimes say "Billing Address"?
A: Invoice Falcon automatically uses the shipping address when available. If the order has no shipping address (common for digital products or draft orders), the billing address is used instead and the heading updates accordingly.

Q: Can I show a custom label instead of "Shipping Address"?
A: Yes. Go to the Labels section in the Visual Editor and override the Shipping Address label text. You can also override the Billing Address label.

Q: Is the customer's tax/VAT number included in the shipping address?
A: Yes, if the tax number is available on the shipping address, it is automatically displayed below the address details.

Q: Does disabling all three fields remove the address block entirely?
A: Yes. If Shipping address is unchecked, the entire address block (including email and phone) is hidden from the invoice.

Updated on: 20/05/2026

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